All ceramics pieces from machimochi studio are handmade. We do not accept returns or exchanges unless the item was fully damaged in the transit.In this case,There are 2 ways you can choose:
- Refund:
You will get the refund in 3-5days, but taxes and import duties will not be included.
- Get a new one :
You will receive a new item instead of refund. We will put fully attention on it which might take 3-5weeks to be ready.
If there is any questions,please feel free to contact with: [email protected]